Frequently Asked Questions
Everything you need to know about our industrial lifting solutions and services.
Do your products come with safety certification?
Yes, all our lifting equipment is fully certified and compliant with relevant industry standards, including CE and UKCA markings where applicable. Each order is accompanied by a Report of Thorough Examination or a Declaration of Conformity.
What is the typical lead time for heavy machinery delivery?
Standard stock items are usually dispatched within 24-48 hours. For bespoke lifting solutions or heavy-duty machinery, lead times typically range from 2 to 4 weeks depending on the manufacturer and customization requirements.
Do you offer bulk discounts for commercial projects?
Absolutely. We provide tiered pricing for high-volume orders and trade accounts. Please contact our sales team directly with your equipment list to receive a personalized formal quotation.
What is your return policy for unused equipment?
Unused and standard stock items can be returned within 30 days of delivery, provided they are in their original packaging and condition. Please note that custom-made or modified equipment is non-returnable unless a manufacturing defect is present.
Can I request an on-site inspection or installation?
We offer professional installation services and site surveys for complex lifting systems. Our team of qualified engineers can assist with the setup and testing of overhead cranes, gantries, and hoist systems at your facility.
What payment methods do you accept for international orders?
We accept all major credit cards, PayPal, and secure bank transfers (BACS/Wire). For established business customers, we also offer the option to apply for a 30-day credit account.